Need to return something? Not a problem. Send back any item you don't love within 30 days of receipt and receive a full refund.
Please return your purchase in unused condition, with its original packaging and all accessories, hang tags etc. intact. Please take a look below for specific instructions regarding your merchandise. Excludes FINAL SALE items.
30-Day Hassle Free Returns
All orders over $99 receive free return shipping for store credit returns. For all credit card refunds, you are deducted $5.95 if using our pre-paid return label.
When Will My Credit Card Be Credited?
Please allow one to two billing cycles for your credit to appear on your statement.
Help! My Order Arrived Damaged.
Please call Customer Service right away at our toll-free number: 1-888-888-6645.
How Do I Return an Item?
Simply click here to print your own return label or call customer service at 888-888-6645 to receive your return label via email.
How Do I Make an Exchange?
Please place a new order immediately for the size that you want, before it sells out. Then return your original item for a store credit refund, including free return shipping if your original order was over $99.
Have a Different Question?
Check out our FAQs for answers to our commonly asked questions. Learn More.
About Our 30 Day Returns
We can accept returned merchandise for up to 30 days from the date you originally received it. Because our fabulous looks change every day as we find the latest fashion styles for you, our 30-day returns gives you time to return a purchase, while helping us to keep our merchandise assortment current and in season.
When Will My Account be Credited?
Once your return has been received and accepted, please allow 72 hours for your store credit to appear on your account. We will email you with a credit confirmation as soon as the return is processed.
Will I Be Charged for Return Shipping?
You receive free return shipping for orders over $99 when you choose a store credit. Orders under $99 and orders returned for credit card refund are deducted $5.95 for return shipping.
Will I Be Charged Shipping for my Exchange Order?
Orders over $99 are not charged shipping for exchanges. Orders under $99 are charged the standard $5.95 shipping rate.
Will I be issued a refund for the shipping cost I paid to have my order shipped to me?
No, We do not refund original shipping cost paid to have your order shipped to you as this is a service that is paid to FedEx, UPS or USPS to have your order delivered.
Unfortunately, items received after the 30-day return period cannot be accepted for a refund or exchange. Your package will be returned to you at your expense or a 30% re-stocking fee may apply. If we receive the same late return package a second time, we will keep your merchandise and no credit or exchange will be processed.
Can I return an item without using your return label?
Yes, you may use the carrier of your choice. Simply address your return package to the DailyLook.com return address shown on the exchange return form. Then take your package to the carrier of your choice. We highly recommend using a carrier that has tracking information such as FedEx, or UPS. If using USPS we recommend purchasing Delivery confirmation. Return shipping is at your expense and is not refundable for orders under $99.
How do I return an international order?
Unfortunately, we don't provide return labels for international customers at this time. You may use the local the carrier of your choice to return the merchandise. Simply address your return package to the DailyLook.com return address shown on the packing slip. We highly recommend using a carrier that has tracking information such as FedEx, or UPS.